Delete your account

You can ask us to delete your BaalKavach account at any time. Here is how it works.

In the app (parents)

Open Profile and tap Delete my account. Your account is closed straight away: you can no longer sign in or see your children's journeys.

By email

If you cannot open the app, send an email to support@baalkavach.in from any address, or call us, and tell us the mobile number you sign in with and your school's name. We will check it is you by calling that number before we change anything.

What happens, and when

Straight away: your account is closed. You can no longer sign in, your phone stops getting notifications, and you no longer see your child's journey.

After 45 days: we permanently delete your personal data: your phone registrations, your notification history, your parent link to your child and any requests you made to add a child. Your name is replaced, and your mobile number is removed from our sign-in service, so nothing identifies you any more.

If you change your mind within the 45 days, write to us and we can reopen the account.

What stays

Records the school needs for safety and its own legal duties, such as the child's attendance and incident records, stay with the school for the period it is required to keep them.

If you only want to stop alerts

You can switch off notifications in your phone's settings, or tell your school you do not want to use the app.

Drivers and school staff

Your school added you, so please ask your school office. They can switch you off in the dashboard, and you can also write to us.